Updated: April 12, 2024
This document supplements YodelPro Terms of Service, which generally govern your use of the YodelPro Platform, and specifies terms and conditions for all offerings available on the YodelPro Platform. Capitalized terms used and not defined herein shall have the respective meanings ascribed to them in YodelPro Terms of Service.
Group Classes is anoffering that gives you access to:
(a) one-time live learning group class (the "One-time Group Class”).
(b) a certain number of group classesthat constitute the course you choose to take (the "Group Course”).
Applicable Group Classes and pricing may be found on each Group Class page.
Every Group Class suggested to you via the YodelPro Platform will have a pre-defined level, topic, schedule, and duration. You may book any available Group Class according to your language level and interest.
Student can request to be moved to a different first (trial) class of the Group Course up to 4 hours before the scheduled start time. You can do it once, free of charge. This does not apply to any subsequent classes from the second one onwards (weekly classes). If you are unable to attend any class within your chosen Group Course, you will receive a class summaryand materials via email.
Coach may reschedule the first (trial) class of the Group Course up to 4 hours before the scheduled start time. If that happens, you will be able to have the first (trial) class within the same or another available Group Course.
Coach may reschedule a weekly class in the Group Course up to 4 hours before the scheduled start time. If that happens, you will be able to join another available Group Class.
Before committing to the Group Course, YodelPro may offer you to buy the first(trial) class out of your chosen Group Course. You should make a decisionon whether to sign up for the remaining classes in the Group Course or not within 4 days (96 hours) after the first (trial) class.
Trial is not available for One-time GroupClass.
(a) One-time Group Class Cancellation
One-time Group Class may be cancelled up to 4 hours before the scheduled start time. Upon cancellation, you may join another available One-time Group Class or request a refund of the corresponding payment accordingto the Refund and Payment Policy.
(b) Group Course Cancellation
The first (trial) class of the Group Course may be cancelled up to 4 hours before the scheduled start time. Upon cancellation, you may join another available Group Course or request a refund of the corresponding payment according to the Refund and Payment Policy.
YodelPro reserves the right to cancel a weekly class in the Group Course 4 hours before the scheduled start time if the number of Students enrolled is less than two.
You may request to changea Coach afteryour first triallesson without any additional charges,not more than twice. In case you decide to change a Coach more than two times, any next lesson should be paid for.
If the Coach doesn't suit your needs or the lesson didn't take place, you can request (a) a free lesson with another Coach that you'll choose on the YodelPro Platform; or (b) a refund of the payment in accordance with the refund procedure described in the Refund and Payment Policy.
In case your scheduled trial lesson didn't take place but was accidentally confirmed, you can request (a) the transfer of funds to another Coach; or (b) a refund of the payment in accordance with the refund procedure described in the Refund and Payment Policy.
Lesson rescheduling and cancellation are determined by the cancellation policy that applies to that lesson. You can find cancellation details on the FAQs page and during the booking process. You will be asked to provide a reason for cancellation, which, in most cases, will be forwarded to your Coach or Student. YodelPro reservesthe right to charge the cost of the lessonthat is canceled or rescheduled not within the timeframe determined above.
